We endeavour always to ensure you receive the wine you have ordered in perfect condition. However there are the odd times when things don’t go to plan - So:
Please contact us immediately should your delivery arrive missing items or containing the wrong bottles. We will send replacements for any items which have not arrived. Please contact us within 48 hours of your parcel arriving as we cannot offer replacements after this time.
We want you to enjoy the wines you have purchased from us. If you find you have bought a case and find the first bottle is not for you we are happy to exchange the wines for something else. All we ask is that you cover the delivery costs for return of the old wine and sending of the new bottles. Please advise of any returns within 14 days of receiving the wines, we are unable to accept after this point.
Sadly, from time to times bottles will develop faults. If you think your wine is corked, oxidised or otherwise faulty please contact us to discuss. We are unable to offer refunds for bottles which have been out of the shop longer than two months as storage conditions are out of our control.
Quick note on Fine Wine purchasing.
When ordering that special bottle of wine it is worth doing a little research before making a purchase. Wine is a living product, which goes through changes and stages of development in the bottle, as well as varying between vintages. If you are considering ordering an older vintage we recommend speaking to a member of staff or using a review site like cellartracker.com to try and get as full a picture as possible of the flavour profile and development of the bottle you are considering.
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